Customer Experience Executive

About the Role

Customer Experience Executives support homebuyers and residents with queries on documentation, handover, snagging and maintenance. The role coordinates with project, facilities and CRM teams so issues are closed quickly and customers feel informed. It suits service-minded professionals in Hyderabad who want to build a career in real estate customer experience.

Key Responsibilities

• Respond to customer queries by phone, email and in person
• Log and track snagging and handover issues to closure
• Coordinate possession walkthroughs and handover documentation
• Share timely updates on construction progress and timelines
• Collect customer feedback and support satisfaction surveys

Required Skills and Qualifications

• Graduate in any discipline
• 1+ year in customer service, preferably in real estate or facilities
• Good spoken English, Telugu and Hindi
• Organised, patient and solution-focused
• Working knowledge of MS Office and ticketing tools

Preferred Experience

Experience with residential handovers or facility management helpdesks.

How to Apply

Submit your updated CV through the application form below, or email it to applythrive@gmail.com with the job title and reference TA-2027 in the subject line.